Refund Policy – TVNado.ca

Effective Date: November 22, 2025

At TVNado, we are committed to providing high-quality IPTV services in Canada. This Refund Policy explains our terms regarding cancellations, refunds, and subscription issues.

1. Refund Eligibility

• Refunds are available only if your TVNado IPTV subscription cannot be activated due to technical issues on our side.

• Refunds are not provided for service interruptions caused by your internet connection, incompatible devices, or unauthorized use.

• Refunds are not provided if you change your mind after successfully accessing your subscription.

2. How to Request a Refund

To request a refund:

1. Contact our support team at [email protected].

2. Provide your subscription details, order ID, and reason for the refund request.

3. Our team will review your request and respond within 48 hours.

3. Refund Process

• Approved refunds will be processed using the same payment method used for the original purchase.

• It may take 5–10 business days for the refund to appear in your account, depending on your bank or payment provider.

4. Subscription Cancellation

• You may cancel your subscription at any time.

• Cancellation prevents future billing but does not automatically entitle you to a refund for the current billing period.

• Ensure you cancel before the next billing cycle to avoid being charged for the following month.

5. Contact Information

If you have questions about our Refund Policy or need assistance:

Email: [email protected]